DIVESEA INDONESIA REFUND POLICY

RETURN

• Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Several types of goods are exempt from being returned.
• We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases or any item that has been tested and returned to function fully by personal choice (model, color, size, shape, etc).
• To complete your return, we require a receipt or proof of purchase.

REFUND

Partial Refund

There are certain situations where only partial refunds are granted: (if applicable):

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery
  
  

Full Refund (if applicable)

• Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
  
  

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
  Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@divesea.co.id or (+62)821 4549 04590

Shipping

• To return your product, you should ship your product to: 

Divesea Indonesia
Metro Park Residence, Unit MA LG 05,
Jalan Pilar Mas Utama Kav. 28, Kebon Jeruk,
Jakarta Barat, DKI Jakarta, 11520.
+6282145490450
Subj: Return & Refund

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  
• If you are shipping an item over IDR 2.000.000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  
• If you ship from overseas, please contact our admin +6282145490450 for arrangement.