DIVESEA INDONESIA — WARRANTY & REPAIR TERMS

Warranty Policy

• Brand Policies Apply: Coverage, duration, and eligibility for any product warranty are determined entirely by the respective brand's official policies.

• Our Role: Divesea Indonesia acts solely as an intermediary. While we handle the submission and advocacy for your warranty request, all final approval decisions rest solely with the manufacturer/brand.

• Processing Time: Standard repair timelines range from 3 to 8 weeks, though complex repairs, pending spare parts, and clearance holds caused by customs inspections may extend the delivery period.

• Contact: For all warranty inquiries and submissions, please reach out to info@divesea.co.id.

Service & Repair Policy

• Service Guarantee: All completed repairs and servicing come with a 7-day service warranty starting from the date you receive the serviced item.

• Shipping & Fees: Customers are responsible for all associated shipping costs, duties, and taxes. A comprehensive "all-in" price breakdown will be sent to your email for approval prior to or during processing.

• Repair Timeline: Standard repair timelines range from 3 to 8 weeks, though complex repairs, pending spare parts, and clearance holds caused by customs inspections may extend the delivery period.

• Contact: For all warranty inquiries and submissions, please reach out to info@divesea.co.id.
  

Damage caused by use, installation or handling

• Our warranty and returns cover manufacturing defects and faults present when the product was supplied. They do not cover damage that arises after delivery from how a product is used, assembled, installed, maintained or handled.
  
  
• This includes, without limitation:

1. Using a product for a purpose other than the one it is designed and sold for, or in a configuration it is not designed to support assembling, mounting or combining a product with incompatible components, or fitting it in a way the manufacturer does not specify.
2. Over-tightening, forcing, dropping, crushing or applying load beyond the product's rated capacity.
3. Use beyond the stated depth rating, or outside stated operating conditions
   Flooding, corrosion or seal failure arising from inadequate rinsing, servicing, lubrication or seal care.
4. Modification, disassembly, or repair by anyone other than Divesea or the manufacturer's authorised service centre.
5. Normal cosmetic wear, scratches and finish marks from ordinary use.

Underwater imaging equipment is precision gear. Where a product's correct use is evident from its design, its packaging, its manual, or the manufacturer's published instructions, damage resulting from use inconsistent with that is not a manufacturing defect and is not covered.

If you are unsure how a product should be fitted or used, contact us before use. We will advise at no charge. We would far rather answer a question than assess a damaged item.