DIVESEA INDONESIA — WARRANTY & REPAIR TERMS

Warranty Policy

• Brand Policies Apply: Coverage, duration, and eligibility for any product warranty are determined entirely by the respective brand's official policies.

• Our Role: Divesea Indonesia acts solely as an intermediary. While we handle the submission and advocacy for your warranty request, all final approval decisions rest solely with the manufacturer/brand.

• Processing Time: Standard warranty evaluation and processing generally take between 3 to 8 weeks, depending on the brand's response and logistical procedures & customs inspections.

• Contact: For all warranty inquiries and submissions, please reach out to info@divesea.co.id.

Service & Repair Policy

• Service Guarantee: All completed repairs and servicing come with a 7-day service warranty starting from the date you receive the serviced item.

• Shipping & Fees: Customers are responsible for all associated shipping costs, duties, and taxes. A comprehensive "all-in" price breakdown will be sent to your email for approval prior to or during processing.

• Repair Timeline: Standard repair timelines range from 3 to 8 weeks, though complex repairs, pending spare parts, and clearance holds caused by customs inspections extend this period.

• Contact: For all warranty inquiries and submissions, please reach out to info@divesea.co.id.